The Platform to Business Regulation (2019/1150) will come directly into force in the 27 EU member states and the UK from 12 July 2020. The Regulation will introduce a raft of new requirements that platforms and search engines will need to comply with in their dealings with business users who sell to consumers through their services including:

  • mandatory provisions in ts&cs addressing a number of issues including grounds for termination, changes to terms, parameters that determine ranking and access to data;
  • provide access to a complaint handling system; and
  • appointment of two or more mediators that the platform/search engine is willing to use to resolve a dispute.