The House of Lords have made several gambling regulation recommendations in order to try and reduce the risk of harm caused by gambling, particularly to children, including:

  • bringing loot boxes within gambling legislation and regulation as games of chance;
  • the Gambling Commission creating a system for testing all new games against a series of harm indicators, such as their addictiveness. Games which score too highly on these indicators should not be approved;
  • the Gambling Commission must explain the minimum steps which operators should take when considering customer affordability, and make clear that it is for the operator to take the steps which will enable them to identify customers who are betting more than they can afford; and
  • the creation of a statutory independent Gambling Ombudsman Service, modelled on the Financial Ombudsman Service, to settle disputes between gambling operators and gamblers;