The CMA has obtained a second formal commitment from another major UK holiday lettings company, Sykes, following undertakings received from Vacation Rentals last month. Sykes will voluntarily change its policies to offer a full refund for bookings cancelled due to COVID-19 restrictions. Although the CMA COVID-19 Taskforce reports that these two companies collectively account for a majority of all complaints received about holiday lets, the CMA will continue to inquire into companies within the holiday accommodation sector that have non-compliant refund and cancellation policies, which may lead to court action.