Our Reinvent program, based on Design Thinking methodologies, allows our law firm to understand client needs and adopt legal technologies to solve the real problem and need behind a complaint.
As lawyers, we are bias and rely on our past experiences, precedents, and previous cases... but what if we could create a new solution, without changing the law or precedents?
Learn more about our partnership with the Mexican Internet Association (AIMX) and how we developed a self-service tool that empowered consumers to asses their cases and draft a claim automatically for them, to file to the proper authorities.
The tool would identify if the case was likely a breach of contract or a fraud or scam, and provide a drafted claim, and step by step information on how to file the claim.
The International Association of Outsourcing Professionals (IAOP) awarded Baker McKenzie, the world’s leading law firm, the Strategic Partnerships Recognition for the project developed along with the Mexican Internet Association (AIMX). That project brought along the Automated Complaint Guidance System, a tool to empower digital consumers during the Buen Fin, Mexico’s alternative to Black Friday. The project consisted of the development of a tool that provided consumers with accurate information to react to legal issues presented during their buying processes, a much-needed guidance that many Mexicans used during expanded online buying. Annually, the AIMX receives an estimated 150 requests from internet users about which path they should follow in the event they are victims of a cybercrime or breach of contract.